Remote Client Success & Growth Manager

Cengage; Kentucky; Hybrid; USD 60,000 - 73,000; Full time

Job summary

Cengage, a global edtech company, is seeking an Inside Client Success Manager to work remotely in the United States. You will manage assigned accounts, build executive relationships, and drive renewal and growth through a consultative approach across Infosec products.

This role emphasizes customer health, adoption, and ongoing value realization. Responsibilities include coordinating with technical support, leading business appraisals, and maintaining accurate account administration while

Qualifications

• Ability to build rapport via phone, email, and video.
• Strong communication, presentation, and influencing skills.
• Proven track record managing multiple projects.
• Excellent listening, negotiation, and problem-solving abilities.
• Self-motivated and high-performance mindset.
• Natural relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle assigned accounts to meet or exceed quota.
• Build relationships with customers including executives.
• Develop strategy to achieve customer objectives consultatively.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption, and health metrics.
• Ensure successful product integration and added benefits.
• Lead scheduled business appraisals to address obstacles.
• Maintain accurate account administration and renewals.
• Stay current on product knowledge and market trends.
• Manage pipeline and forecast sales targets.

Skills

Rapport building

Communication

Multitasking

Active listening

Negotiation

Critical thinking

Self-motivation

Relationship building

Prioritization

Job description

Cengage, a global edtech company, is seeking an Inside Client Success Manager to work remotely in the United States. You will manage assigned accounts, build executive relationships, and drive renewal and growth through a consultative approach across Infosec products.

This role emphasizes customer health, adoption, and ongoing value realization. Responsibilities include coordinating with technical support, leading business appraisals, and maintaining accurate account administration while