Remote CX Specialist — Bilingual (Spanish)

midcocareers; Grand Forks (ND); Remote; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Free Midco TV and internet

Job summary

Midco is seeking a CX team member to deliver exceptional experiences in a fast-paced call center environment from home. You will connect with customers, manage inquiries across internet, billing, cable and phone services, and strive for accurate, timely resolutions while showing empathy and professionalism.

Responsibilities include troubleshooting, documenting interactions, following privacy guidelines, and participating in fully paid training to grow your skills and support customer

Qualifications

• High school diploma or equivalent (GED) is required.
• Basic typing, email and computer skills.
• Proficient with internet and applications.
• Experience in a service, support, or people-focused role.
• Strong verbal and written communication skills.
• Customer-focused mindset with empathy and patience.
• Accountability and follow-through to ensure positive outcomes.

Responsibilities

• Connect with customers to provide solutions for product, service and billing inquiries.
• Handle a continuous volume of back-to-back inbound and outbound calls, maintaining efficiency and high experience.
• Deliver exceptional customer experiences by building rapport and resolving questions accurately.
• Identify and recommend products and solutions based on customer needs.
• Troubleshoot and address customer questions and concerns.
• Follow up with customers in a timely manner when necessary.
• Navigate multiple tools and systems to troubleshoot issues and provide resolutions.
• Document customer interactions and transactions with accurate records.

Skills

Typing

Communication

Customer Service

Empathy

Problem Solving

Teamwork

Technical Literacy

Education

High school diploma

Job description

Midco is seeking a CX team member to deliver exceptional experiences in a fast-paced call center environment from home. You will connect with customers, manage inquiries across internet, billing, cable and phone services, and strive for accurate, timely resolutions while showing empathy and professionalism.

Responsibilities include troubleshooting, documenting interactions, following privacy guidelines, and participating in fully paid training to grow your skills and support customer