Remote CX Specialist - Bilingual Spanish

Midco; Vermillion (SD); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free Midco internet

Free Midco TV

401(k) match

Paid time off

Disability insurance

HSA contributions

Wellbeing programs

Job summary

Midco is seeking a Customer Experience Specialist in Vermillion, SD, offering remote work with equipment provided. The role involves handling calls about internet, billing, cable, and phone services, delivering empathetic support, and driving satisfaction.

Training is fully paid, with potential shift differentials and a robust benefits package. You will build relationships with customers, navigate multiple systems, and identify solutions to meet needs while maintaining high service standards in

Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient with internet and applications.
• Experience in service or people-focused roles delivering positive customer experiences.
• Strong verbal and written communication skills.
• Customer-focused mindset with empathy and patience.
• Inbound/outbound call center environment with headset use.
• Willing to work 40+ hours and rotating shifts.

Responsibilities

• Connect with customers to provide solutions for product, service and billing inquiries.
• Handle a continuous volume of inbound and outbound calls with high efficiency.
• Deliver exceptional customer experiences by building rapport and resolving questions.

Skills

Typing & computer skills

Verbal & written communication

Customer empathy

Time management & multitasking

Problem solving

Education

High school diploma or GED

Job description

Midco is seeking a Customer Experience Specialist in Vermillion, SD, offering remote work with equipment provided. The role involves handling calls about internet, billing, cable, and phone services, delivering empathetic support, and driving satisfaction.

Training is fully paid, with potential shift differentials and a robust benefits package. You will build relationships with customers, navigate multiple systems, and identify solutions to meet needs while maintaining high service standards in