Remote Bilingual Customer Champion (English/Spanish)

MCI; Alabama; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Health benefits

Retirement plan

Training & development

Casual dress code

Job summary

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS across industries. This remote, home-office role supports customer service, technical support, and sales interactions with hundreds of customers weekly nationwide.

You will resolve issues, sell products, document claims, and follow scripts while maintaining confidentiality. Ideal candidates are motivated, energetic, and team-oriented, with strong communication skills and a commitment to exceptional customer

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Skills

Bilingual English/Spanish

Organizational skills

Written and verbal communication

Typing speed 20+ WPM

Microsoft Office

Windows OS

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS across industries. This remote, home-office role supports customer service, technical support, and sales interactions with hundreds of customers weekly nationwide.

You will resolve issues, sell products, document claims, and follow scripts while maintaining confidentiality. Ideal candidates are motivated, energetic, and team-oriented, with strong communication skills and a commitment to exceptional customer