Remote Bilingual CX Specialist

Midco; Vermillion (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Bilingual differential

Paid training

Benefits package

Equipment provided

Job summary

Midco is seeking a bilingual Customer Experience Specialist (Spanish/English) to deliver exceptional support in a fast-paced call center. This remote role requires living in South Dakota and offers full-time hours, paid training, and a comprehensive benefits package.

The position involves handling internet, billing, cable, and phone inquiries with empathy and efficiency. Responsibilities include resolving questions, recommending Midco products, and maintaining high customer satisfaction while

Qualifications

• High school diploma or equivalent required.
• Experience in service or people-focused roles preferred.
• Strong written and verbal communication skills.

Responsibilities

• Interact with customers to resolve product, service and billing inquiries.
• Handle high-volume calls with empathy and accuracy.
• Identify customer needs and offer appropriate Midco solutions.
• Document interactions and follow up as needed.
• Escalate unresolved issues to appropriate teams when necessary.

Skills

Typing

Email management

Customer service

Verbal communication

Written communication

Empathy

Time management

Problem solving

Active listening

Education

High school diploma or GED

Tools

CRM software

Job description

Midco is seeking a bilingual Customer Experience Specialist (Spanish/English) to deliver exceptional support in a fast-paced call center. This remote role requires living in South Dakota and offers full-time hours, paid training, and a comprehensive benefits package.

The position involves handling internet, billing, cable, and phone inquiries with empathy and efficiency. Responsibilities include resolving questions, recommending Midco products, and maintaining high customer satisfaction while