Remote Bilingual CX Specialist (Spanish/English)

Midcontinent; Bismarck (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Free Midco TV and internet

Paid interactive training

Job summary

Midcontinent is seeking a Customer Experience Specialist to provide exceptional service while managing customer inquiries in a fast-paced call center environment. This full-time position offers work-from-home flexibility and requires living in North Dakota.

The ideal candidate is empathetic, communicative, and must be fluent in both Spanish and English. You'll be responsible for resolving customer inquiries effectively while ensuring high satisfaction rates.

Qualifications

• Experience in a service or support role is essential.
• Strong verbal and written communication skills required.
• Ability to listen actively and respond thoughtfully.

Responsibilities

• Connect with customers to address inquiries.
• Maintain high levels of customer satisfaction.
• Document customer interactions accurately.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Technical proficiency

Education

High school diploma or equivalent

Job description

Midcontinent is seeking a Customer Experience Specialist to provide exceptional service while managing customer inquiries in a fast-paced call center environment. This full-time position offers work-from-home flexibility and requires living in North Dakota.

The ideal candidate is empathetic, communicative, and must be fluent in both Spanish and English. You'll be responsible for resolving customer inquiries effectively while ensuring high satisfaction rates.