Remote Bilingual Customer Experience Specialist

Midco; Sioux Falls (SD); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Medical, dental, vision benefits

PTO

Free Midco TV and internet

Job summary

Midco is hiring a bilingual Customer Experience Specialist (Spanish/English) to join our team in a remote, full-time role. You will handle inbound and outbound calls, assist with billing, internet, cable, and phone services, and provide accurate, empathetic support. Training is fully paid, with competitive benefits, and shift differentials may apply.

Living in South Dakota is required. Join Midco to deliver exceptional customer experiences, build relationships, and use multiple tools to resolve

Qualifications

• High school diploma or GED required.
• Proficient typing, email, and computer skills.
• Strong verbal and written communication; customer-focused mindset.

Responsibilities

• Connect with customers to provide solutions for product, service and billing inquiries.
• Handle high-volume inbound/outbound calls with empathy and accuracy.
• Identify and recommend Midco products and solutions based on customer needs.
• Document interactions and maintain accurate records.

Skills

Typing

Computer literacy

Communication (verbal & written)

Customer-focused

Bilingual Spanish/English

Accountability and follow-through

Education

High school diploma or GED

Tools

CRM systems

Internet and applications

Job description

Midco is hiring a bilingual Customer Experience Specialist (Spanish/English) to join our team in a remote, full-time role. You will handle inbound and outbound calls, assist with billing, internet, cable, and phone services, and provide accurate, empathetic support. Training is fully paid, with competitive benefits, and shift differentials may apply.

Living in South Dakota is required. Join Midco to deliver exceptional customer experiences, build relationships, and use multiple tools to resolve