Remote Call Center CX Specialist

MCI; New Mexico; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings plans

Disability insurance

Life insurance

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is hiring a Remote Call Center Customer Service Representative to join our growing CX and BPO teams. You will handle customer inquiries via phone, email, and chat, delivering accurate product and policy information from a home office.

The role emphasizes empathy, problem solving, and timely issue resolution, with a need to adapt to various software systems and schedules including evenings and weekends.

Qualifications

• Must be 18 years or older.
• High school Diploma/GED required.
• Experience in customer service or call center.
• Strong interpersonal and problem-solving skills.
• Able to work independently and manage time.
• Proficient with multiple software systems.
• Reliable high-speed internet and a dedicated home office.
• Flexible; available evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Skills

Customer service

Call center

Problem solving

Time management

Multi-software fluency

High-speed internet

Education

High school Diploma/GED

Tools

CRM software

Job description

MCI is hiring a Remote Call Center Customer Service Representative to join our growing CX and BPO teams. You will handle customer inquiries via phone, email, and chat, delivering accurate product and policy information from a home office.

The role emphasizes empathy, problem solving, and timely issue resolution, with a need to adapt to various software systems and schedules including evenings and weekends.