Remote Bilingual CX Specialist (Spanish/English)

midcocareers; Bismarck (ND); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Equipment provided for home setup

Paid training

Full benefits: medical, dental, vision

Free Midco TV and internet

Job summary

Midco is seeking a bilingual Customer Experience Specialist to deliver exceptional service from a home office. You will handle product, service and billing inquiries, resolve issues, and build rapport with customers across internet, cable and phone services.

This full-time, remote role requires residing in North Dakota, weekend availability, and strong communication skills. You will receive paid training, comprehensive benefits, and optional Spanish language differentials to support bilingual

Qualifications

• Experience in service, support, or people-facing roles.
• Strong verbal and written communication; active listening.
• Empathy, patience, and a customer-centric mindset.

Responsibilities

• Handle product, service, and billing inquiries with accuracy.
• Manage high-volume inbound/outbound calls in a fast-paced setting.
• Build rapport and resolve concerns to enhance customer satisfaction.
• Identify opportunities to upsell or explain Midco offerings.

Skills

Customer service

Communication skills

Multitasking

Bilingual Spanish/English

Education

High school diploma or GED

Job description

Midco is seeking a bilingual Customer Experience Specialist to deliver exceptional service from a home office. You will handle product, service and billing inquiries, resolve issues, and build rapport with customers across internet, cable and phone services.

This full-time, remote role requires residing in North Dakota, weekend availability, and strong communication skills. You will receive paid training, comprehensive benefits, and optional Spanish language differentials to support bilingual