Remote Bilingual CX Specialist (Spanish/English)

midcocareers; Vermillion (SD); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Work-from-home setup provided

Paid training

Medical, dental, vision benefits

TV and internet benefits

Job summary

Midco is seeking a bilingual Customer Experience Specialist to deliver exceptional support from a work-from-home setup in the United States. You will handle calls regarding internet, billing, cable, and phone services, building rapport and solving issues with empathy.

Required are a high school diploma or GED, strong communication, and a customer-focused mindset. Training is fully paid with a comprehensive benefits package and possible shift differentials.

Qualifications

• High school diploma or equivalent (GED).
• Experience in service, support, or people-focused roles.
• Strong verbal and written communication; active listening and empathy.

Responsibilities

• Connect with customers to resolve product, service, and billing inquiries.
• Handle continuous inbound/outbound calls with accuracy and empathy.
• Identify customer needs and suggest Midco solutions.
• Troubleshoot, follow up, and document interactions for records.
• Maintain knowledge of Midco products and services.

Skills

Customer service

Communication

Active listening

Empathy

Time management

Education

High school diploma or GED

Tools

CRM software

Computer & internet

Job description

Midco is seeking a bilingual Customer Experience Specialist to deliver exceptional support from a work-from-home setup in the United States. You will handle calls regarding internet, billing, cable, and phone services, building rapport and solving issues with empathy.

Required are a high school diploma or GED, strong communication, and a customer-focused mindset. Training is fully paid with a comprehensive benefits package and possible shift differentials.