Remote Bilingual CX Specialist (Spanish/English)

midcocareers; Watertown (SD); Remote; USD 32,000 - 50,000; Full time

Benefits offered by this job

Full remote work

Equipment provided

Medical, dental, vision

Job summary

Midco is seeking a bilingual Customer Experience Specialist (Spanish/English) to work from home, providing outstanding support for internet, billing, cable and phone services. Training is fully paid, with a strong focus on delivering accurate, empathetic help and building lasting customer relationships.

You will handle high volumes of inquiries, maintain records, and identify opportunities to enhance satisfaction while staying compliant with Midco policies.

Qualifications

• High school diploma or GED.
• Basic typing, email and computer skills.
• Proficient with internet and common applications.
• Experience in a service, support, or people-focused role.
• Strong verbal and written communication.
• Customer-focused mindset with empathy and patience.
• Accountability and follow-through.

Responsibilities

• Connect with customers to provide solutions for product, service and billing inquiries.
• Handle a continuous volume of calls with empathy and accuracy.
• Identify and recommend Midco products based on customer needs.
• Document interactions and maintain accurate records.
• Maintain knowledge of Midco products and services.

Skills

Customer service

Strong communication

Active listening

Empathy

Problem solving

Typing

Email proficiency

Education

High school diploma or GED

Job description

Midco is seeking a bilingual Customer Experience Specialist (Spanish/English) to work from home, providing outstanding support for internet, billing, cable and phone services. Training is fully paid, with a strong focus on delivering accurate, empathetic help and building lasting customer relationships.

You will handle high volumes of inquiries, maintain records, and identify opportunities to enhance satisfaction while staying compliant with Midco policies.