Remote CX Agent – Growth & Perks

Talentify; Middletown (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Engaging Work Environment

Job summary

MCI in the United States is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

You will use systems to manage accounts, spot sales opportunities, escalate dissatisfaction, and strive for first-call resolution while upholding high service standards and teamwork.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalat customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service

Communication

Typing speed

Organization

Multitasking

Teamwork

Problem solving

Empathy

Conflict resolution

Patience

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI in the United States is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

You will use systems to manage accounts, spot sales opportunities, escalate dissatisfaction, and strive for first-call resolution while upholding high service standards and teamwork.