Remote CX & Sales Support Specialist

MCI; Iowa (LA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Career growth

Training & development

Job summary

MCI is seeking a customer service professional to support a high-volume of calls and online inquiries from a remote home office. You will resolve issues, provide product information, and identify opportunities to upgrade services while ensuring the best possible customer experience across diverse industries.

This role requires excellent communication, reliability, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• Thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and relationship-building abilities

Responsibilities

• Listen to customers, understand needs, and resolve issues
• Utilize systems to complete account management tasks
• Recognize sales opportunities and upgrade as appropriate
• Explain and position products and processes to customers

Skills

Excellent communication

Typing 20+ wpm

MS Office familiarity

Windows basics

Customer service

Multi-tasking

Team oriented

Conflict resolution

Self-management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a customer service professional to support a high-volume of calls and online inquiries from a remote home office. You will resolve issues, provide product information, and identify opportunities to upgrade services while ensuring the best possible customer experience across diverse industries.

This role requires excellent communication, reliability, and the ability to multitask in a fast-paced environment.