Remote CX Agent: Service, Support & Upsell

MCI; Virginia (IL); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

MCI Careers is hiring for a customer service position based in Virginia. The role involves resolving customer issues, selling products, and ensuring an excellent customer experience.

Ideal candidates should possess strong communication skills and be customer-oriented. Benefits include paid time off, health coverage, and career growth opportunities, creating a supportive work environment. Interested applicants are encouraged to apply!

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• An aptitude for conflict resolution, problem solving and negotiation.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Time management

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is hiring for a customer service position based in Virginia. The role involves resolving customer issues, selling products, and ensuring an excellent customer experience.

Ideal candidates should possess strong communication skills and be customer-oriented. Benefits include paid time off, health coverage, and career growth opportunities, creating a supportive work environment. Interested applicants are encouraged to apply!