Remote CX Pro - Fast-Growing Tech Team

MCI; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is looking for a dedicated Customer Service Representative to efficiently handle customer inquiries and provide a positive customer experience. Responsibilities include resolving issues, utilizing technology, and demonstrating strong communication skills.

The ideal candidate will have at least a high school diploma, excellent organizational skills, and the ability to thrive in a fast-paced environment. Join MCI for opportunities for career growth and a supportive work culture.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Windows operating system.
• Strong interpersonal skills and the ability to build relationships.

Responsibilities

• Listen to customers and understand their needs.
• Utilize systems and technology to complete account management tasks.
• Resolve customer issues efficiently and effectively.
• Ensure first-call resolution through problem solving.

Skills

Excellent communication skills

Problem-solving mindset

Strong customer service orientation

Conflict resolution

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is looking for a dedicated Customer Service Representative to efficiently handle customer inquiries and provide a positive customer experience. Responsibilities include resolving issues, utilizing technology, and demonstrating strong communication skills.

The ideal candidate will have at least a high school diploma, excellent organizational skills, and the ability to thrive in a fast-paced environment. Join MCI for opportunities for career growth and a supportive work culture.