Remote CX Advocate — Equity & Flex Hours

Jerry; San Antonio (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision insurance

401K match

Paid vacation time

Fully remote with equipment provided

Flexible scheduling

Job summary

Jerry is seeking a Customer Operations team member to take care of customers, bridging product and service gaps with a friendly, proactive approach. You’ll handle inbound and outbound inquiries, navigate our app across multiple insurers, and identify coverage gaps or discounts to improve the customer experience.

This remote, full‑time role offers equity, competitive compensation, benefits, flexible scheduling, and opportunities to contribute to a fast‑growing startup in the insurance space.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry is seeking a Customer Operations team member to take care of customers, bridging product and service gaps with a friendly, proactive approach. You’ll handle inbound and outbound inquiries, navigate our app across multiple insurers, and identify coverage gaps or discounts to improve the customer experience.

This remote, full‑time role offers equity, competitive compensation, benefits, flexible scheduling, and opportunities to contribute to a fast‑growing startup in the insurance space.