Remote Customer Advocate | Flexible Hours & Equity

Jerry; Houston (TX); Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Stock options

Flexible schedule

Fully remote with equipment provided

Health/dental/vision insurance

401(k) match

Paid vacation

Job summary

Jerry is seeking a motivated customer operations professional to support customers remotely across car and home insurance. You will handle inbound calls, identify coverage gaps, and guide customers toward the right solutions with a friendly, team-oriented mindset.

The role offers two clear career paths: sales and service, with ongoing product knowledge and feedback responsibilities. The position is fully remote with equipment provided, and compensation includes hourly pay plus potential

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Team player

Communication skills

Problem solving

Job description

Jerry is seeking a motivated customer operations professional to support customers remotely across car and home insurance. You will handle inbound calls, identify coverage gaps, and guide customers toward the right solutions with a friendly, team-oriented mindset.

The role offers two clear career paths: sales and service, with ongoing product knowledge and feedback responsibilities. The position is fully remote with equipment provided, and compensation includes hourly pay plus potential