Remote Customer Experience Advocate - Flexible Hours Equity

Jerry.ai; United States; Remote; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Equity

Fully remote with flexible scheduling

Medical/Dental/Vision

401K match

Paid vacation

Parental leave

Job summary

Jerry.ai is hiring for a remote customer support specialist who takes ownership of the user experience, catching unasked questions like coverage gaps and renewal spikes to prevent issues before they arise. You will process service requests and answer inquiries with clarity and care, helping customers navigate benefits and policies while maintaining high satisfaction.

Fully remote with flexible scheduling, medical/dental/vision, 401K match, paid vacation, and parental leave; prior customer

Qualifications

• Prior customer service, sales, or hospitality experience is a plus.
• Friendly, positive attitude and strong communication skills.
• Comfort with remote communication channels (chat/email/phone).

Responsibilities

• Take care of customers by addressing inquiries and solving issues related to coverage gaps and renewal spikes.
• Process service requests and resolve customer inquiries effectively.

Skills

Customer service

Sales/hospitality exposure

Friendly attitude

Strong work ethic

Communication skills

Job description

Jerry.ai is hiring for a remote customer support specialist who takes ownership of the user experience, catching unasked questions like coverage gaps and renewal spikes to prevent issues before they arise. You will process service requests and answer inquiries with clarity and care, helping customers navigate benefits and policies while maintaining high satisfaction.

Fully remote with flexible scheduling, medical/dental/vision, 401K match, paid vacation, and parental leave; prior customer