Remote Customer Value Manager - Cyber SaaS

Mimecast North America, Inc.; Illinois; Remote; USD 84,000 - 126,000; Full time

Benefits offered by this job

Incentive plans

Benefits package

Job summary

Mimecast North America, Inc. seeks a Customer Value Manager to support named mid-market accounts from the USA. You will drive adoption, health, and value realization while partnering with an Account Manager and Renewals Manager.

This remote role requires strong technical credibility and executive storytelling to influence outcomes. You'll own adoption metrics, communicate ROI, and guide customers through platform capabilities like Email Threat Protection and HRM, ensuring renewals and expansion

Qualifications

• Experience managing a portfolio of mid-market or enterprise accounts.
• Ability to translate security architecture into business value.
• Familiarity with email security architectures and related platforms.

Responsibilities

• Own platform adoption, activation, utilization, and health across Mimecast's product portfolio.
• Quantify and communicate value through adoption metrics and health signals.
• Build trusted relationships with technical and executive stakeholders.
• Lead technical recovery plans and coordinate with account managers on churn risk.
• Prepare technical briefings and lead value conversations in reviews and meetings.

Skills

Portfolio management

Technical advisor

Executive communication

Security SaaS

Customer success

Cross-functional collaboration

Tools

Salesforce

Job description

Mimecast North America, Inc. seeks a Customer Value Manager to support named mid-market accounts from the USA. You will drive adoption, health, and value realization while partnering with an Account Manager and Renewals Manager.

This remote role requires strong technical credibility and executive storytelling to influence outcomes. You'll own adoption metrics, communicate ROI, and guide customers through platform capabilities like Email Threat Protection and HRM, ensuring renewals and expansion