Customer Value & Adoption Lead (Remote)

Mimecast North America, Inc.; Town of Texas (WI); Remote; USD 84,000 - 126,000; Full time

Job summary

Mimecast North America, Inc. seeks a Customer Value Manager for a remote role based in the USA. You will own platform adoption, health metrics, and value narratives across the product portfolio, interfacing with executives and technical teams to drive measurable outcomes.

You will collaborate with Account Managers and Renewals Managers to mitigate churn, demonstrate proof of value, and accelerate adoption in named mid-market accounts. Travel up to 25% may be required.

Qualifications

• Experience managing a portfolio of mid-market or enterprise accounts in a security-focused SaaS environment.
• Deep knowledge of email security architecture and hybrid mail flow.
• Ability to engage with CISOs and executives to translate security architecture into business value.
• Experience collaborating with Account Managers in a named-account model.
• Proficiency with Salesforce and maintaining account activity visibility.
• Customer-centric, proactive, analytical, and collaborative in pursuit of value.

Responsibilities

• Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast's product portfolio.
• Quantify and communicate proof of value through adoption metrics and deployment health.
• Build trusted relationships with technical and executive stakeholders and represent customer voice to Product Management.
• Identify churn risk early and support technical recovery plans with the Account Manager.
• Lead technical briefings and value narratives in Business Reviews and executive meetings.

Skills

Portfolio management

Security SaaS

Email security

Executive communication

Sales collaboration

Salesforce

Customer health scoring

Trusted advisor

Job description

Mimecast North America, Inc. seeks a Customer Value Manager for a remote role based in the USA. You will own platform adoption, health metrics, and value narratives across the product portfolio, interfacing with executives and technical teams to drive measurable outcomes.

You will collaborate with Account Managers and Renewals Managers to mitigate churn, demonstrate proof of value, and accelerate adoption in named mid-market accounts. Travel up to 25% may be required.