Platform Adoption & Value Manager (Remote)

Mimecast North America, Inc.; Colorado; Remote; USD 84,000 - 126,000; Full time

Job summary

Mimecast North America, Inc. is seeking a Customer Value Manager for a remote role based in the USA. You will manage a portfolio of named mid-market accounts, driving platform adoption and translating security outcomes into measurable business value for executives.

You will collaborate with an Account Manager and Renewals Manager, focus on adoption metrics, health signals, and strategic expansion, and lead value conversations in quarterly Business Reviews and executive meetings.

Qualifications

• Experience managing mid-market or enterprise accounts within a security-focused SaaS environment.
• Strong knowledge of email security architectures and related platforms.
• Ability to translate security architecture into business value for executives.

Responsibilities

• Own platform adoption, activation, and optimization across Mimecast's product portfolio.
• Advance customers' HRM maturity and recommend targeted awareness-training outcomes.
• Own technical and value health, track adoption depth, and renewal risk.

Skills

Portfolio management

Security awareness

Stakeholder comms

Salesforce experience

Technical advisory

Job description

Mimecast North America, Inc. is seeking a Customer Value Manager for a remote role based in the USA. You will manage a portfolio of named mid-market accounts, driving platform adoption and translating security outcomes into measurable business value for executives.

You will collaborate with an Account Manager and Renewals Manager, focus on adoption metrics, health signals, and strategic expansion, and lead value conversations in quarterly Business Reviews and executive meetings.