Remote Customer Value & Adoption Lead

Mimecast Limited; Lexington, Northern (MA, KY); Hybrid; USD 84,000 - 126,000; Full time

Job summary

Mimecast Limited is seeking a Customer Value Manager to support a portfolio of named mid-market accounts from a remote base in the USA. You will drive platform adoption, health metrics, and value realization across Mimecast products, collaborating with an Account Manager and Renewals Manager to protect and grow the customer base.

You will translate technical security concepts into business outcomes, engage C-suite stakeholders, and identify expansion signals while maintaining a customer-centric,

Qualifications

• Experience managing mid-market or enterprise accounts in security SaaS.
• Ability to translate security architecture into business value.
• Proficiency with security architectures and email security concepts.

Responsibilities

• Own platform adoption and health across Mimecast product portfolio.
• Quantify proof of value through adoption metrics and deployment health.
• Build relationships with technical and executive stakeholders to drive renewals and expansions.
• Identify churn risk and support technical recovery plans 90 days before renewal.
• Coordinate with Support Engineering on critical escalations.

Skills

Portfolio management

Customer-facing communication

Security awareness

Executive-level storytelling

Health scoring

Cross-functional collaboration

Salesforce activity visibility

Ability to travel

Vendor security certifications

Tools

Salesforce

Okta/Azure AD SSO/SAML

Microsoft Defender for Office 365

DMARC/DKIM/SPF

Job description

Mimecast Limited is seeking a Customer Value Manager to support a portfolio of named mid-market accounts from a remote base in the USA. You will drive platform adoption, health metrics, and value realization across Mimecast products, collaborating with an Account Manager and Renewals Manager to protect and grow the customer base.

You will translate technical security concepts into business outcomes, engage C-suite stakeholders, and identify expansion signals while maintaining a customer-centric,