Customer Value Enablement Specialist - Hybrid

Mimecast North America, Inc.; Lexington (MA); Hybrid; USD 68,000 - 102,000; Full time

Job summary

Mimecast North America, Inc. in Lexington, MA is seeking an Associate Customer Value Manager for a hybrid role that serves a high-volume portfolio.

You will drive adoption, translate capabilities into customer-specific outcomes, and partner with Account, Sales and specialist teams to keep customers protected and successful. You’ll monitor usage data, lead value reviews, and communicate clearly to executives and practitioners.

Qualifications

• Experience in a customer-facing role such as customer success or account management.
• Ability to interpret usage data and translate it into value recommendations.
• Excellent written and verbal communication and cross-functional collaboration.

Responsibilities

• Drive adoption and effective use of Mimecast products for a high-volume portfolio.
• Monitor adoption, usage, and health data to identify gaps and churn risk.
• Lead value reviews with customers to demonstrate outcomes and plan next steps.
• Build relationships and advocate for customers within Mimecast.
• Deliver onboarding and best-practices sessions and webinars.
• Guide customers on configuration and feature enablement, escalate when needed.
• Stay current on Mimecast roadmap and threat landscape to create value opportunities.
• Identify expansion and cross-sell opportunities through strong adoption.
• Maintain accurate engagement records in CRM and success platform.

Skills

Customer success

Technical aptitude

Strong communication

Data interpretation

Tools

Salesforce

Microsoft Office

Job description

Mimecast North America, Inc. in Lexington, MA is seeking an Associate Customer Value Manager for a hybrid role that serves a high-volume portfolio.

You will drive adoption, translate capabilities into customer-specific outcomes, and partner with Account, Sales and specialist teams to keep customers protected and successful. You’ll monitor usage data, lead value reviews, and communicate clearly to executives and practitioners.