Customer Value Manager, Cyber SaaS — Adoption & Outcomes

Mimecast Limited; Lexington (MA); Hybrid; USD 68,000 - 102,000; Full time

Job summary

Mimecast Limited in Lexington, MA is seeking an Associate Customer Value Manager to help customers realize meaningful value from Mimecast investments. In a high-volume portfolio across SMB and Mid Market, you’ll drive adoption, guide best practices, and translate Mimecast capabilities into measurable business outcomes.

You’ll build relationships across Account, Sales and specialist teams, deliver onboarding and training, monitor health metrics, and surface expansion opportunities while staying

Qualifications

• Customer-facing experience in roles like customer success or account management.
• Technical curiosity and ability to learn security/SaaS concepts quickly.
• Ability to translate usage data into actionable value conversations.

Responsibilities

• Drive adoption and effective utilization of Mimecast products for each customer.
• Monitor adoption, usage and health data to identify gaps and churn risk.
• Lead value reviews to assess progress and plan next steps.
• Build trusted relationships by understanding customer environments and goals.
• Deliver onboarding guidance, best-practice sessions, and webinars at scale.
• Guide configuration and feature enablement; escalate to specialists when needed.
• Stay current on product roadmap and evolving threat landscape to create value.
• Surface expansion and cross-sell opportunities with Account and Sales teams.
• Use data, AI insights and next-best-action recommendations to prioritize work.
• Maintain accurate engagement records in CRM and CS platforms.

Skills

Customer success

Technical aptitude

Data interpretation

Communication skills

Time management

Collaboration

Tools

Salesforce

Microsoft Office

Job description

Mimecast Limited in Lexington, MA is seeking an Associate Customer Value Manager to help customers realize meaningful value from Mimecast investments. In a high-volume portfolio across SMB and Mid Market, you’ll drive adoption, guide best practices, and translate Mimecast capabilities into measurable business outcomes.

You’ll build relationships across Account, Sales and specialist teams, deliver onboarding and training, monitor health metrics, and surface expansion opportunities while staying