Remote Customer Service Specialist - Billing & Tech Support

WEX, Inc.; Mississippi; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

retirement savings plan

Paid time off

Job summary

WEX, Inc. is hiring a remote Customer Service Specialist in the United States. You will be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

Responsibilities include problem resolution, secure handling of data, documenting interactions in Salesforce, and collaboration with teams to ensure accurate service. A high school diploma and proficiency with Google Workspace or Microsoft Office are required.

Qualifications

• High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Availability to work a flexible schedule, including weekends/holidays/overtime.
• Must pass a background check.
• Remote work requires a private, quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Resolve billing, payments, and account maintenance questions.
• Provide technical support for WEX online platforms and mobile apps.
• Navigate multiple systems to deliver fast resolutions.
• Maintain security and comply with company policies.
• Document interactions in Salesforce CRM.

Skills

Inbound calls

Customer service

Phone etiquette

Communication skills

Multi-tasking

Team player

Education

High School Diploma or GED

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

WEX, Inc. is hiring a remote Customer Service Specialist in the United States. You will be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

Responsibilities include problem resolution, secure handling of data, documenting interactions in Salesforce, and collaboration with teams to ensure accurate service. A high school diploma and proficiency with Google Workspace or Microsoft Office are required.