Remote Customer Support Specialist & Problem Solver

Intelogix; United States; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring a Customer Service Representative for a fully remote position in the United States. The role focuses on solving customer questions about utility services with empathy and clear communication.

Training is provided and you will join a team dedicated to delivering top-notch customer experiences. Responsibilities include handling inquiries, resolving complaints, and documenting interactions across multiple platforms while collaborating with other departments.

Qualifications

• Excellent communication skills required.
• Problem-solving and empathy for customer support.
• Ability to deliver best-in-class customer experience over the phone or chat.

Responsibilities

• Serve as the primary point of contact for customers with questions about their utility service.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Stay updated on product knowledge and industry trends to better assist customers.

Skills

Communication skills

Problem solving

Customer service

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

InteLogix is hiring a Customer Service Representative for a fully remote position in the United States. The role focuses on solving customer questions about utility services with empathy and clear communication.

Training is provided and you will join a team dedicated to delivering top-notch customer experiences. Responsibilities include handling inquiries, resolving complaints, and documenting interactions across multiple platforms while collaborating with other departments.