Remote Customer Support Specialist

Intelogix; Northern (KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a remote Customer Service Representative to join our team. You will be the first point of contact for customers, resolving issues and providing a positive experience.

The ideal candidate has strong communication, problem solving, and a customer-focused mindset, with at least 6 months of call center experience and the ability to work flexible hours, including weekends and holidays. You will document interactions, collaborate with departments, and strive to exceed satisfaction

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• At least 6 months of call center experience.
• Strong typing skills are required.
• Proficient with Microsoft Office products and Salesforce.
• Troubleshoot basic technical issues.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Possess computer/technology savviness with the ability to smoothly operate multiple windows and tabs, while providing Best-In-Class Customer Experience over the phone.
• Superb attendance.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Call center experience

Typing

Microsoft Office

Salesforce

Troubleshooting

Communication skills

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

InteLogix is seeking a remote Customer Service Representative to join our team. You will be the first point of contact for customers, resolving issues and providing a positive experience.

The ideal candidate has strong communication, problem solving, and a customer-focused mindset, with at least 6 months of call center experience and the ability to work flexible hours, including weekends and holidays. You will document interactions, collaborate with departments, and strive to exceed satisfaction