Remote Customer Support Specialist

Intelogix; Tennessee; Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Non-seasonal

Career Advancement

Job summary

InteLogix is seeking a motivated customer service professional to join our remote team in the United States. In this role you will solve problems, interact with customers nationwide, and deliver excellent service while helping customers understand billing and options for assistance.

You will respond to calls, educate on charges and payments, and strive for first-call resolutions with a courteous, professional approach. Training is provided, and the position offers full-time hours.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• Strong written and verbal communication skills.
• Ability to empathize with customers and handle difficult calls.

Responsibilities

• Respond to incoming customer calls regarding electric and gas services.
• Educate customers on billing details including charges, payment options, and assistance programs.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add services or upgrades aligned with needs.
• Assist customers with account management and service updates.
• Document customer interactions in the call tracking system.
• Handle all calls professionally to meet deadlines and performance goals.

Skills

Customer service

Call center experience

Communication skills

Empathy

Time management

Education

High School Diploma or GED

Job description

InteLogix is seeking a motivated customer service professional to join our remote team in the United States. In this role you will solve problems, interact with customers nationwide, and deliver excellent service while helping customers understand billing and options for assistance.

You will respond to calls, educate on charges and payments, and strive for first-call resolutions with a courteous, professional approach. Training is provided, and the position offers full-time hours.