Remote Customer Service Specialist | Solve & Empower

InteLogix; Lawton (OK); Remote; USD 42,981,000 - 46,287,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is seeking a remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.

The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. The position offers paid training, medical, dental, and vision insurance, paid time off, employee discounts, and full-time hours with

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• At least 6 months of call center experience required.
• Strong typing skills are required.
• Proficient with Microsoft Office products and Salesforce.
• Troubleshoot basic technical issues.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

InteLogix is seeking a remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.

The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. The position offers paid training, medical, dental, and vision insurance, paid time off, employee discounts, and full-time hours with