Remote Customer Support Specialist

InteLogix; Pennsylvania; À distance; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Résumé du poste

InteLogix is seeking a customer-focused representative to handle inbound calls about electric and gas services from a national audience. You will educate customers on billing, assist with payments, and strive for first-call resolution while maintaining a professional, empathetic demeanor.

The role emphasizes strong communication, adaptability, and the ability to work independently in a home-office setup. Paid training, benefits, and growth opportunities are included.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 1 year of call center experience preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural empathy for customers.
• Ability to project a positive, professional image.

Responsabilités

• Respond to incoming customer calls regarding electric and gas services.
• Educate customers on billing details including charges, payment options, and assistance programs.
• Provide accurate information and solutions to customers, ensuring high satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add services or upgrades.
• Assist customers with account management, updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all calls courteously and professionally, even under pressure.
• Perform additional duties as required by management.

Connaissances

Customer service

Written and verbal communication

Empathy

Professional image

Adaptability

Research

Punctuality

Confidentiality

Fast typing

Formation

High School Diploma or GED

Outils

Windows OS

Description du poste

InteLogix is seeking a customer-focused representative to handle inbound calls about electric and gas services from a national audience. You will educate customers on billing, assist with payments, and strive for first-call resolution while maintaining a professional, empathetic demeanor.

The role emphasizes strong communication, adaptability, and the ability to work independently in a home-office setup. Paid training, benefits, and growth opportunities are included.