Remote Customer Support Specialist

GC Services Limited Partnership d/b/a InteLogix; Huntington (WV); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a remote Customer Service Representative to join our team. You will be the first point of contact for customers, resolving inquiries and guiding solutions with a customer-focused mindset.

The role offers paid training, medical, dental, and vision insurance, paid time off, employee discounts, full-time, non-seasonal work, and opportunities for advancement. Must be 18+, High School Diploma or equivalent, and at least 6 months of call center experience.

Qualifications

• 18+ years old and eligible to work in the U.S.
• High school diploma or equivalent required
• Minimum 6 months of call center experience
• Strong typing skills required
• Ability to troubleshoot basic technical issues
• Excellent communication and customer-service mindset
• Willingness to work weekends/holidays as needed

Responsibilities

• Serve as primary contact with customers via phone
• Provide exceptional customer service and resolve inquiries
• Document interactions across tools/platforms
• Collaborate with departments to resolve issues
• Aim to exceed customer satisfaction metrics
• Stay updated on products, policies, and trends

Skills

Call center experience

Typing

MS Office

Salesforce

Troubleshooting

Customer communication

Multitasking

Attendance reliability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

InteLogix is seeking a remote Customer Service Representative to join our team. You will be the first point of contact for customers, resolving inquiries and guiding solutions with a customer-focused mindset.

The role offers paid training, medical, dental, and vision insurance, paid time off, employee discounts, full-time, non-seasonal work, and opportunities for advancement. Must be 18+, High School Diploma or equivalent, and at least 6 months of call center experience.