Remote Customer Support Specialist | Paid Training & Growth

GC Services Limited Partnership d/b/a InteLogix; Huntington (WV); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote, full-time customer service associate. You will respond to calls about electric/gas services, explain billing, provide options and assistance, and strive for first-call resolution while maintaining professionalism.

You will educate customers, manage accounts, and document interactions. Must have 1 year of customer service and be adaptable, with excellent communication and confidentiality.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural ability to empathize with customers.
• Ability to project and convey a positive, concerned, and professional image to customers.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct research efficiently and effectively while working within specific time constraints.
• Adhere to policies and procedures.
• Adhere to work schedule and punctuality requirements.
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
• Must be able to maintain a high level of confidentiality in dealing with customer information.
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services.
• Educate customers on billing details including explaining charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Perform additional duties as required by management.

Skills

Excellent customer service

Strong written and verbalcommunication

Empathy for customers

Positive professional image

Adaptability

Research skills

Punctuality

Policy adherence

Time management

Typing speed

Windows basics

Confidentiality

Education

High School Diploma or GED

Job description

InteLogix is hiring for a remote, full-time customer service associate. You will respond to calls about electric/gas services, explain billing, provide options and assistance, and strive for first-call resolution while maintaining professionalism.

You will educate customers, manage accounts, and document interactions. Must have 1 year of customer service and be adaptable, with excellent communication and confidentiality.