Remote Customer Support Specialist — Paid Training & Growth

TSI - Transworld Systems Inc.; Town of Belfast (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Comprehensive benefits (medical, dent,

Vision, 401k, PTO & holidays

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home. The role requires self-motivation, strong communication, and the ability to manage account information and inquiries efficiently.

Training is provided with scheduled hours during the onboarding period. The position offers growth opportunities and a comprehensive benefits package, including medical, dental, vision, 401k matching, paid time off, and paid holidays.

Qualifications

• Must be detail oriented with strong organization and prioritization skills.
• Effective communication with customers and internal parties is required.
• Proficiency in Microsoft applications and ability to learn new software.

Responsibilities

• Assist customers with billing inquiries and concerns.
• Document and input accurate account information into client systems.
• Provide clear explanations of account status and inquiries to customers.
• Adhere to state and federal regulations governing job duties.
• Assist customers with delinquent accounts per state guidelines.
• Use excellent communication to meet client and customer goals.

Skills

Communication skills

Microsoft Office

Detail oriented

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home. The role requires self-motivation, strong communication, and the ability to manage account information and inquiries efficiently.

Training is provided with scheduled hours during the onboarding period. The position offers growth opportunities and a comprehensive benefits package, including medical, dental, vision, 401k matching, paid time off, and paid holidays.