Remote Customer Service & Sales Rep with Growth & Bonuses

TSI - Transworld Systems Inc.; Florida; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Comprehensive benefits: medical,Dental

Vision, 401k, PTO, holidays

Job summary

TSI - Transworld Systems Inc. is hiring for a Remote Customer Service Representative. This role offers work-from-home flexibility with a structured training period and EST hours.

You will engage customers, upsell compatible services, and document account information in the client system. Training runs through 27 days with Monday–Friday sessions, followed by broader operating hours. Ideal candidates are detail-oriented with strong communication and attendance.

Qualifications

• Detail oriented and able to organize and prioritize work and meet strict deadlines.
• Effective call handling skills and high levels of professionalism are required.
• Strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications.

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Skills

Detail oriented

Communication skills

Shift attendance

Call center experience

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. is hiring for a Remote Customer Service Representative. This role offers work-from-home flexibility with a structured training period and EST hours.

You will engage customers, upsell compatible services, and document account information in the client system. Training runs through 27 days with Monday–Friday sessions, followed by broader operating hours. Ideal candidates are detail-oriented with strong communication and attendance.