Remote Customer Service & Sales Pro

TSI - Transworld Systems Inc.; Orlando (FL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home, handling inquiries and documenting account details in the client system with accuracy.

Training is paid and conducted Monday through Friday, 8am–5pm EST for 27 days, after which operation hours are 7am–7pm EST. A strong communicator with reliable attendance will excel in this role.

Qualifications

• Detail oriented with ability to organize and prioritize work
• Strong call handling skills and high levels of professionalism
• Excellent shift attendance required
• 1-2 years in a call center environment preferred
• Proficient with Microsoft applications and able to learn new software

Responsibilities

• Proactively discuss and recommend additional products and services during qualified calls
• Assist customers with inquiries and concerns
• Ensure account information is accurately documented in the client system
• Provide clear explanations of account status and inquiries to customers
• Adhere to state and federal regulations pertaining to the role
• Assist customers with delinquent accounts following state guidelines
• Discuss additional product/service offerings on qualified calls
• Use strong communication skills to meet client and customer goals

Skills

Detail oriented

Effective call handling

Excellent attendance

Call center experience

Microsoft Office

Learn software quickly

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home, handling inquiries and documenting account details in the client system with accuracy.

Training is paid and conducted Monday through Friday, 8am–5pm EST for 27 days, after which operation hours are 7am–7pm EST. A strong communicator with reliable attendance will excel in this role.