Remote Customer Service Rep | Paid Training & Growth

TSI - Transworld Systems Inc.; City of Utica (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits package: health

Job summary

TSI - Transworld Systems Inc. seeks a Remote Customer Service Representative to handle billing inquiries, document account data, and explain account status to clients from a home-based position in New York.

Training is provided to ensure prompt consideration and a successful start in the role. Ideal candidates will have strong call-handling skills, proficiency with Microsoft Office, and a solid attendance record.

Qualifications

• Detail oriented with strong organizational skills and ability to meet deadlines.
• Effective communication with customers and outside parties.
• Proficient with Microsoft Office applications and ability to learn software quickly.
• Willingness to adhere to shift attendance and training requirements.

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Skills

Detail oriented

Effective communication

Call handling skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. seeks a Remote Customer Service Representative to handle billing inquiries, document account data, and explain account status to clients from a home-based position in New York.

Training is provided to ensure prompt consideration and a successful start in the role. Ideal candidates will have strong call-handling skills, proficiency with Microsoft Office, and a solid attendance record.