Remote Customer Support Specialist | Paid Training & Benefits

VetJobs; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

401k and more

Paid Time Off

Employee wellness programs

Teleperformance and You

Job summary

Teleperformance is seeking a Customer Service Associate to support United States-based customers from a home office. The role emphasizes handling inquiries, active listening, and safeguarding confidential information, with an emphasis on first-call resolution and professional communication.

Competitive wages and comprehensive benefits accompany paid training. Requires a high school diploma or GED, at least 6 months of customer service, 18+ years old, and basic Windows/desktop skills; college

Qualifications

• High School Diploma or equivalent.
• Minimum Of 6 Months Of Customer Service Experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Active listening

Customer service

De-escalation

Communication

Education

High School/GED

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Service Associate to support United States-based customers from a home office. The role emphasizes handling inquiries, active listening, and safeguarding confidential information, with an emphasis on first-call resolution and professional communication.

Competitive wages and comprehensive benefits accompany paid training. Requires a high school diploma or GED, at least 6 months of customer service, 18+ years old, and basic Windows/desktop skills; college