Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Dental and vision coverage

Flexible work arrangements

Employee discounts

Job summary

Teleperformance is seeking a Remote Customer Service Representative to handle inbound and outbound inquiries in a fast-paced, home-based role. The position emphasizes professional communication, data accuracy, and issue-resolution on first contact.

You will work with a diverse client base, maintain confidentiality, and uphold service standards while navigating a structured schedule that includes a variety of shifts. Prior customer service experience is valued.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Process Excellence: follow established procedures and be customer service driven.
• Collaboration with team members and support departments to resolve issues.
• Strong communication, listening, and analytical skills.
• Organizational and problem-solving skills.
• Emotional intelligence and open-mindedness to feedback and policies.
• Critical thinking and solution-oriented mindset.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Windows basics

Communication

Organizational skills

Emotional intelligence

Open-mindedness

Critical thinking

Problem-solving

Collaboration

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Remote Customer Service Representative to handle inbound and outbound inquiries in a fast-paced, home-based role. The position emphasizes professional communication, data accuracy, and issue-resolution on first contact.

You will work with a diverse client base, maintain confidentiality, and uphold service standards while navigating a structured schedule that includes a variety of shifts. Prior customer service experience is valued.