Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Employee assistance program

Job summary

Teleperformance is hiring a Remote Customer Service Representative. This full-time role involves handling inbound/outbound inquiries, leveraging web tools to resolve issues, and delivering a positive customer experience in a fast-paced setting.

Role requires at least 6 months in customer service, 18+ years old, and ability to type 25 wpm. Desktop/Windows familiarity and upsell experience are preferred. Remote work availability is listed for selected states in the US.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and upsell experience preferred.
• Process Excellence: Commit to following established procedures and be customer service driven.
• Collaboration: Work with teams to resolve issues and meet goals.
• Strong communication and problem-solving skills.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Maintain confidentiality of customer information
• Aim to resolve issues on the first call
• Communicate clearly with customers
• De-escalate complaints when possible
• Escalate interactions when needed
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when appropriate

Skills

Customer service

Active listening

Confidential data

De-escalation

Communication skills

Organizational skills

Emotional intelligence

Open-mindedness

Critical thinking

Education

High School Diploma or equivalent

Job description

Teleperformance is hiring a Remote Customer Service Representative. This full-time role involves handling inbound/outbound inquiries, leveraging web tools to resolve issues, and delivering a positive customer experience in a fast-paced setting.

Role requires at least 6 months in customer service, 18+ years old, and ability to type 25 wpm. Desktop/Windows familiarity and upsell experience are preferred. Remote work availability is listed for selected states in the US.