Remote Customer Service Specialist - Full-Time

Intelogix; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote, full-time customer support role paying $15/hr with paid training and benefits including health insurance, paid time off, and discounts. You will handle customer inquiries about utility services, document interactions, and collaborate across departments to resolve issues while delivering best-in-class service.

The role requires strong communication, problem-solving skills, and excellent attendance, with the ability to work weekends/holidays and operate from a

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions and constant sedentary work.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while delivering Best-In-Class Customer Experience over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escape complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Education

High School Diploma or equivalent

Job description

InteLogix is hiring for a remote, full-time customer support role paying $15/hr with paid training and benefits including health insurance, paid time off, and discounts. You will handle customer inquiries about utility services, document interactions, and collaborate across departments to resolve issues while delivering best-in-class service.

The role requires strong communication, problem-solving skills, and excellent attendance, with the ability to work weekends/holidays and operate from a