Remote Customer Service Specialist — Multichannel Support

WEX, Inc.; Wyoming (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced, work-from-home environment.

You will handle inbound inquiries about account maintenance, billing, and technical support across phone and email channels. In this role, you will engage with customers, troubleshoot issues on WEX platforms, document interactions in Salesforce, and ensure privacy and security compliant with HIPAA when applicable.

Qualifications

• High School Diploma or GED required.
• Solid computer and keyboarding skills with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, including weekends and holidays.
• Must pass a background check.
• Remote-work capable with quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Act as single point of contact for problem-solving including billing questions.
• Troubleshoot and guide customers through WEX online platforms.
• Navigate multiple systems simultaneously to resolve issues quickly.
• Maintain secure handling of customer data and comply with HIPAA where applicable.
• Document interactions in Salesforce CRM.

Skills

Communication skills

Multi-tasking

Customer service

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced, work-from-home environment.

You will handle inbound inquiries about account maintenance, billing, and technical support across phone and email channels. In this role, you will engage with customers, troubleshoot issues on WEX platforms, document interactions in Salesforce, and ensure privacy and security compliant with HIPAA when applicable.