Remote Customer Support Specialist — Health & Benefits

WEX, Inc.; Midvale (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is hiring a Customer Service Support 1 (CSS1) in Midvale, Utah. This remote position serves as the primary point of contact for WEX customers, handling inquiries about account maintenance, billing, and technical support.

The ideal candidate is expected to demonstrate strong communication skills and technical proficiency while navigating multiple systems for customer engagement. The company offers a comprehensive benefits package including health, retirement plans, and paid time off.

Qualifications

• High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check.
• Professional, private workspace requiring high-speed internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for problem-solving, including billing questions.
• Troubleshoot and guide customers through WEX online platforms.
• Utilize multiple systems simultaneously for fast resolution.
• Maintain records of all interactions within the CRM (Salesforce).

Job description

WEX, Inc. is hiring a Customer Service Support 1 (CSS1) in Midvale, Utah. This remote position serves as the primary point of contact for WEX customers, handling inquiries about account maintenance, billing, and technical support.

The ideal candidate is expected to demonstrate strong communication skills and technical proficiency while navigating multiple systems for customer engagement. The company offers a comprehensive benefits package including health, retirement plans, and paid time off.