Remote Customer Service & Tech Support Specialist

WEX, Inc.; Pennsylvania; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Work from home

Job summary

WEX, Inc. seeks a Customer Service Specialist to handle inbound inquiries about account maintenance, billing, and technical support across phone and email. The role supports multiple WEX Health and Mobility centers, with shifts including overnight and daytime options.

Responsibilities include problem resolution, system navigation, and secure handling of customer data. A high school diploma, strong communication skills, and a quiet home office are required.

Qualifications

• High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check.
• Remote work requires a professional, private workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Navigate multiple systems simultaneously to provide the fastest resolution.
• Document interactions in Salesforce and maintain records with accuracy.

Skills

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Background check

Education

High School Diploma or GED

Tools

Salesforce

Job description

WEX, Inc. seeks a Customer Service Specialist to handle inbound inquiries about account maintenance, billing, and technical support across phone and email. The role supports multiple WEX Health and Mobility centers, with shifts including overnight and daytime options.

Responsibilities include problem resolution, system navigation, and secure handling of customer data. A high school diploma, strong communication skills, and a quiet home office are required.