Remote Customer Support Specialist - Mental Health

Grow Therapy; United States; A distancia; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Grow for Grow access to therapy

Financial Wellness

Flexible Time Off & Holidays

Parental Leave

Wellness & Development Stipend

Home Office & Meals

Travel flexibility

Descripción de la vacante

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and usage of our mental health platform. You will provide empathetic, accurate, and timely assistance across live chat, email, and phone, collaborating with Product and other teams to improve the user experience.

You’ll join a remote, fast-paced environment with regular coaching, flexible schedules, and a strong emphasis on growth, teamwork, and making mental healthcare more accessible.

Formación

• Minimum 1 year in a customer-facing role.
• Kindness as a core trait and passion for helping others.
• Naturally curious and asks thoughtful questions.
• Takes ownership and follows through on commitments.
• Able to solve complex problems with persistence.
• Clear, compassionate communication; simplifies difficult info.
• Thrives in a team, collaborative and reliable.
• Willingness to grow, accept feedback and learn.
• Comfort with fast-paced, remote work environment.
• Interest in technology, AI, and process improvements.

Responsabilidades

• Deliver exceptional customer experiences across live chat, messaging, and phone.
• Investigate issues, ask questions, and resolve with ownership and escalation when needed.
• Maintain organized workflows and meet service-level expectations.
• Translate insurance, billing, and platform information into clear, understandable language.
• Document customer concerns and actions taken, with next steps.
• Participate in coaching and training to improve knowledge and skills.
• Collaborate with teammates and other departments to improve the support experience.

Conocimientos

Customer service

Empathy

Curiosity

Ownership

Problem solving

Communication

Teamwork

Adaptability

Reliability

Attention to detail

Technical interest

Descripción del empleo

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and usage of our mental health platform. You will provide empathetic, accurate, and timely assistance across live chat, email, and phone, collaborating with Product and other teams to improve the user experience.

You’ll join a remote, fast-paced environment with regular coaching, flexible schedules, and a strong emphasis on growth, teamwork, and making mental healthcare more accessible.