Remote Health Tech Customer Support Specialist

Grow Therapy; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Benefits

Grow for Grow

Financial Wellness

Flexible Time Off, Holidays & Winter

Parental Leave

Mental Health Mornings/Afternoons

Wellness & Development Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Job summary

Grow Therapy is seeking a Customer Support Specialist to drive access to high-quality mental healthcare. You will troubleshoot technical issues, educate clients and therapists, and advocate for customers across the platform, helping them feel heard and supported throughout their journey with Grow Therapy.

You will work remotely in a fast-paced startup, collaborating with product and care teams to demystify complex systems and improve the user experience for both clients and therapists.

Qualifications

• Troubleshoot and resolve issues raised via phone and live chat.
• Investigate problems to identify root causes and collaborate with Product teams to improve the platform.
• Educate customers on the Grow Therapy platform and deliver great customer service to Clients and Therapists.

Responsibilities

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
• Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

Skills

Phone & Live Chat

Root cause analysis

Customer education

Customer advocacy

Insurance knowledge

Tech curiosity

Job description

Grow Therapy is seeking a Customer Support Specialist to drive access to high-quality mental healthcare. You will troubleshoot technical issues, educate clients and therapists, and advocate for customers across the platform, helping them feel heard and supported throughout their journey with Grow Therapy.

You will work remotely in a fast-paced startup, collaborating with product and care teams to demystify complex systems and improve the user experience for both clients and therapists.