Billing Support Specialist (Fully Remote)

Grow Therapy; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote role

Flexible time off

Paid holidays

Winter Break

Parental leave (up to 18 weeks)

New child stipend

Offsite travel 2-3 times per year

Job summary

Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. This fully remote role supports clients and therapists, troubleshoots via phone and live chat, and advocates for a positive experience.

You will work with Product teams to identify root causes and improve the platform, while handling insurance questions across commercial and government payors and verifying benefits.

Qualifications

• One year of experience with insurance across multiple commercial & government payors.
• Strong knowledge of medical terminology, ICD-10/CPT codes, preferably in mental health.
• Experience with Claim MD or Availty, verifying benefits and reading EOBs.

Responsibilities

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems to identify root causes and work with Product teams to improve the platform.
• Serve as the customer's go-to resource and advocate, ensuring they feel heard and supported.

Tools

Claim MD

Availty

Job description

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems to identify root causes and work with Product teams to improve the platform.
• Serve as the customer's go-to resource and advocate, ensuring they feel heard and supported.

Qualifications:

• One year of experience with insurance across multiple commercial & government payors.
• Strong knowledge of medical terminology, ICD-10/CPT codes, preferably in mental health.
• Experience with Claim MD or Availty, verifying benefits and reading EOBs.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Flexible time off, paid holidays, and a company-wide Winter Break.
• Up to 18 weeks of paid parental leave and a new child stipend.
• Fully remote role with travel 2–3 times per year for offsites.
• Fast-paced startup culture with a focus on impact and collaboration.
• Commitment to equal opportunity and diversity in the workplace.

Grow Therapy

Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. Founded in 2020, it has raised over $328M and reached a $3B valuation, with a mission-driven, fast-paced culture.