Remote Care-Focused Client Support Specialist

Grow Therapy; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Fully Remote Work

Flexible Time Off

Parental Leave

Wellness Stipend

Commuter Benefits

Home Office Support

Job summary

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and platform questions while delivering empathetic, clear assistance. This fully remote, hourly role emphasizes ownership of customer journeys and collaboration across teams.

You will respond via live chat, messaging, and phone, maintain accurate records, and work toward first-contact resolutions. The role includes comprehensive benefits and opportunities to grow within the company.

Qualifications

• Have at least one year of experience in a customer-facing role (customer support, hospitality, retail, healthcare, or other service-oriented environment).
• Demonstrate kindness at your core and empathy for others while helping people access mental health care.
• Able to ask thoughtful questions, understand problems, and own the resolution process.

Responsibilities

• Deliver exceptional customer experiences through live chat, messaging, and phone with professionalism and empathy.
• Investigate issues, ask thoughtful questions, and resolve or escalate to ensure clear next steps.
• Maintain high-quality service and meet response time, satisfaction, and productivity expectations.
• Translate insurance, billing, and platform information into clear language for customers.
• Document customer concerns and actions taken; follow policies and resolve issues when possible.

Skills

Customer-facing experience

Empathy

Clear communication

Problem solving

Ownership

Team collaboration

Remote work adaptability

Technical troubleshooting

Job description

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and platform questions while delivering empathetic, clear assistance. This fully remote, hourly role emphasizes ownership of customer journeys and collaboration across teams.

You will respond via live chat, messaging, and phone, maintain accurate records, and work toward first-contact resolutions. The role includes comprehensive benefits and opportunities to grow within the company.