Remote Customer Service Associate - Support and Upsell

Five Star Solutions; Miami (FL); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals who enjoy helping others to answer telephone inquiries about goods and services with a professional attitude. This BYOD, work-at-home role serves clients of Five Star Solutions, handling debit card incentives, orders, and balances.

Applicants should have 3–6 months of customer service or call center experience, basic computer skills, strong verbal communication and active listening. Must be 18+, with a state and federal background check.

Qualifications

• 3–6 months of customer service or support experience preferred.
• Experience in a call center or office background is a plus.
• Basic computer skills and quick learner implied.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow scripts when handling different topics.
• Identify customer needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Be available at your desk, maintain punctuality and attendance.
• Remain positive and professional in all customer interactions.
• Flexibility to cross-train as requested.

Skills

Customer service experience

Call center experience

Verbal communication

Active listening

Basic computer skills

18+ years old

Independent learner

Job description

Five Star Solutions is seeking individuals who enjoy helping others to answer telephone inquiries about goods and services with a professional attitude. This BYOD, work-at-home role serves clients of Five Star Solutions, handling debit card incentives, orders, and balances.

Applicants should have 3–6 months of customer service or call center experience, basic computer skills, strong verbal communication and active listening. Must be 18+, with a state and federal background check.