Remote Customer Care Specialist

Five Star Solutions; Meridian (ID); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Shift differential

Job summary

Five Star Solutions is seeking candidate(s) to handle inbound customer calls for goods and services, delivering high-quality service with a professional attitude.

This BYOD, work-at-home role requires reliable internet, a dedicated workspace, and compliance with state and federal background checks. Shifts run 6:00am–8:00pm (MST) Mon-Fri with every other weekend; $15/hour base plus $1 extra for nights and weekends.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone skills

Verbal communication

Active listening

Independent worker

Fast learner

18+ eligibility

Tools

Basic computer skills

Job description

Five Star Solutions is seeking candidate(s) to handle inbound customer calls for goods and services, delivering high-quality service with a professional attitude.

This BYOD, work-at-home role requires reliable internet, a dedicated workspace, and compliance with state and federal background checks. Shifts run 6:00am–8:00pm (MST) Mon-Fri with every other weekend; $15/hour base plus $1 extra for nights and weekends.