Remote Customer Support Specialist (Inbound Calls)

Talentify; Chesapeake (VA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Remote work

BYOD allowed

Paid training

Shift differential

Job summary

Five Star Solutions is hiring remote customer service representatives to take inbound calls from customers of Five Star Call Centers, assisting with debit card incentives, orders, and balances.

This BYOD, work-at-home role is available to residents in the United States (including Virginia). The schedule runs 8:00am–8:00pm EST, with paid training and a $14 per hour base plus a $1 per hour differential for nights and weekends. Must be 18+, pass background check.

Qualifications

• 3-6 months customer service experience preferred
• 3-6 months call center or office background a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills with active listening
• Must be 18 years of age
• A background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research and provide solutions or alternatives
• Access company and client resources to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully switch between tasks without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Skills

Customer service experience

Call center experience

Strong communication

Active listening

Independent worker

18+ years old

Background check compliance

Job description

Five Star Solutions is hiring remote customer service representatives to take inbound calls from customers of Five Star Call Centers, assisting with debit card incentives, orders, and balances.

This BYOD, work-at-home role is available to residents in the United States (including Virginia). The schedule runs 8:00am–8:00pm EST, with paid training and a $14 per hour base plus a $1 per hour differential for nights and weekends. Must be 18+, pass background check.